{"id":17546,"date":"2025-01-11T09:44:04","date_gmt":"2025-01-11T09:44:04","guid":{"rendered":"https:\/\/cvgfdr.com\/?page_id=17546"},"modified":"2025-04-23T09:17:30","modified_gmt":"2025-04-23T09:17:30","slug":"faq","status":"publish","type":"page","link":"https:\/\/yuimarujp.com\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<p>Here at <strong>YUIMARU<\/strong>, we strive to provide an excellent customer experience. Below are some frequently asked questions (FAQ) regarding our products, shipping, returns, and policies. If you don\u2019t find the answer you\u2019re looking for, please feel free to contact us!<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">1. <strong>What is your return and exchange policy?<\/strong><\/h4>\n\n\n\n<p>We offer a <strong>free return and exchange service<\/strong> for eligible products in the <strong>United States<\/strong>. For <strong>international customers<\/strong>, return shipping is at the customer&#8217;s expense. To be eligible for a return or exchange, items must be <strong>unused<\/strong>, <strong>unworn<\/strong>, and in <strong>original condition<\/strong> with the tags attached. Please refer to our <a href=\"#\">Refund and Returns Policy<\/a> for full details on how to initiate a return or exchange.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">2. <strong>How long will it take for my order to arrive?<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>United States:<\/strong> Orders typically arrive within <strong>15-20 business days<\/strong>.<\/li>\n\n\n\n<li><strong>European Union (EU):<\/strong> Orders typically arrive within <strong>15-20 business days<\/strong>.<\/li>\n\n\n\n<li><strong>Other International Locations:<\/strong> Orders typically arrive within <strong>20-25 business days<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p>Please note that delivery times may vary due to factors such as customs processing or shipping delays.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">3. <strong>Do you offer free shipping?<\/strong><\/h4>\n\n\n\n<p>Yes! We offer <strong>free shipping<\/strong> on all orders over <strong>$50 USD<\/strong> for both <strong>domestic<\/strong> and <strong>international<\/strong> customers. For orders under $50, the standard shipping fee is <strong>$7 USD<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">4. <strong>What shipping carriers do you use?<\/strong><\/h4>\n\n\n\n<p>We use trusted international and domestic shipping carriers to deliver your orders. Once your order has been shipped, you will receive an email with tracking information so you can follow the progress of your delivery.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">5. <strong>Do you ship internationally?<\/strong><\/h4>\n\n\n\n<p>Yes! We offer <strong>global shipping<\/strong> to many countries, including the <strong>United States<\/strong>, <strong>European Union<\/strong>, and other international locations. Please note that <strong>customs duties<\/strong> and <strong>taxes<\/strong> may apply for international orders and are the responsibility of the customer.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">6. <strong>Can I track my order?<\/strong><\/h4>\n\n\n\n<p>Yes! Once your order is shipped, we will send you a <strong>tracking number<\/strong> via email. You can use this number to track your package through the carrier&#8217;s website.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">7. <strong>How do I return a damaged or defective item?<\/strong><\/h4>\n\n\n\n<p>If your item is <strong>damaged<\/strong> or <strong>defective<\/strong> upon arrival, please contact us immediately at <strong><a>support@yuimarujp.com<\/a><\/strong>. Provide photographic evidence of the damage, and we will arrange a <strong>free return<\/strong> and offer a <strong>replacement<\/strong> or <strong>full refund<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">8. <strong>Are there any non-returnable items?<\/strong><\/h4>\n\n\n\n<p>Yes, the following items are <strong>non-returnable<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sale items<\/li>\n\n\n\n<li>Gift cards<\/li>\n\n\n\n<li>Custom or personalized items<\/li>\n\n\n\n<li>Items that have been <strong>worn<\/strong>, <strong>washed<\/strong>, or <strong>damaged<\/strong> by the customer after receipt<\/li>\n<\/ul>\n\n\n\n<p>Please refer to our full <a href=\"#\">Refund and Returns Policy<\/a> for more information.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">9. <strong>How long will it take to process my return or exchange?<\/strong><\/h4>\n\n\n\n<p>Once we receive the returned item, we will process your return or exchange within <strong>7\u201310 business days<\/strong>. Refunds will be issued to your <strong>original payment method<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">10. <strong>What if my order is lost in transit?<\/strong><\/h4>\n\n\n\n<p>If you believe your order has been lost, please contact us as soon as possible. We will work with the shipping carrier to resolve the issue and ensure your order is delivered.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">11. <strong>Will I be charged customs duties or taxes for international orders?<\/strong><\/h4>\n\n\n\n<p>Yes, <strong>customs duties<\/strong> and <strong>taxes<\/strong> are the responsibility of the customer for international orders. These charges will not be included in the shipping cost and will be assessed by the customs office in the destination country.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">12. <strong>What if my product doesn&#8217;t fit or I changed my mind?<\/strong><\/h4>\n\n\n\n<p>If the product doesn&#8217;t fit or if you change your mind, you can <strong>return or exchange<\/strong> the item, provided it is in <strong>new, unused condition<\/strong>. Please refer to our <a href=\"#\">Refund and Returns Policy<\/a> for more information about initiating a return or exchange.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">13. <strong>How should I care for my denim products?<\/strong><\/h4>\n\n\n\n<p>To ensure your <strong>denim products<\/strong> last longer, we recommend following the care instructions on the label. Generally, washing denim in cold water and air drying helps maintain its shape and color.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">14. <strong>Do you offer customer support?<\/strong><\/h4>\n\n\n\n<p>Yes, we are happy to assist you! If you have any questions or need help with an order, please contact us at:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email:<\/strong> <a>support@yuimarujp.com<\/a><\/li>\n\n\n\n<li><strong>Phone:<\/strong> 090-7774-8916<\/li>\n\n\n\n<li><strong>Address:<\/strong> \u3012744-0015,Otemachi 2-5-1-201,Kudamatsu-shi, Yamaguchi-ken,Japan<\/li>\n<\/ul>\n\n\n\n<p>We aim to respond to all inquiries as quickly as possible.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>We hope this FAQ has been helpful! If you have any other questions or need further assistance, please don\u2019t hesitate to contact us. Thank you for choosing <strong>YUIMARU<\/strong>!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Here at YUIMARU, we strive to provide an excellent customer experience. Below are some frequently asked questions (FAQ) regarding our<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17546","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/yuimarujp.com\/index.php\/wp-json\/wp\/v2\/pages\/17546","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/yuimarujp.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/yuimarujp.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/yuimarujp.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/yuimarujp.com\/index.php\/wp-json\/wp\/v2\/comments?post=17546"}],"version-history":[{"count":3,"href":"https:\/\/yuimarujp.com\/index.php\/wp-json\/wp\/v2\/pages\/17546\/revisions"}],"predecessor-version":[{"id":17607,"href":"https:\/\/yuimarujp.com\/index.php\/wp-json\/wp\/v2\/pages\/17546\/revisions\/17607"}],"wp:attachment":[{"href":"https:\/\/yuimarujp.com\/index.php\/wp-json\/wp\/v2\/media?parent=17546"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}